Terms & Conditions

 

Last updated: September 2026

 

These Terms & Conditions apply to your use of the Monique’s Music website and to products and services purchased or booked through Monique’s Music.

 

By using this website, purchasing a product or booking a service, you agree to these Terms & Conditions.

 

About Monique’s Music

Monique’s Music is a Brisbane-based music education and woodwind services business offering:

• Online music lessons

• Woodwind instrument servicing and repairs

• Music books and resources

• Downloadable digital music resources

• Woodwind reeds and accessories

• Pre-loved instruments and equipment

• Music examination services

 

Products

Product descriptions, photographs, specifications and availability are provided as accurately as reasonably possible.

Where products are pre-loved, the individual product listing will describe the condition of the item and disclose known cosmetic marks, signs of previous use or other relevant condition information. Colours and appearance may vary slightly from images displayed on different screens.

 

Product Availability

All products are subject to availability. Monique’s Music reserves the right to correct pricing, product descriptions or availability information where an error has occurred. If an order has been placed based on an obvious pricing or product error, Monique’s Music will contact you as soon as possible to discuss the available options.

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Prices and Payment

All prices displayed on the website are in Australian dollars (AUD).

Payment must be completed using one of the payment methods available at checkout or otherwise communicated when booking a service.

An order or service booking is considered confirmed once payment or other required arrangements have been successfully completed.

 

Orders

After placing an order, you should receive an order confirmation. If there is an issue with your order, Monique’s Music may contact you using the contact details provided at checkout. Please ensure your delivery and contact information is accurate before completing your order.

 

Shipping and Delivery

Physical products are currently available for postage within Australia unless otherwise stated on the individual product listing.

Shipping costs and available delivery options will be displayed at checkout. Monique’s Music will prepare orders for dispatch within the timeframe stated on the website or communicated at the time of purchase. Once an order has been handed to the delivery provider, delivery times are outside the direct control of Monique’s Music. If an order is delayed, lost or damaged during delivery, Monique’s Music will work with the customer and delivery provider to resolve the issue where appropriate.

 

Digital Products

Digital products, including downloadable PDFs and music resources, are supplied electronically. You are responsible for ensuring that the email address provided at checkout is correct and that you have suitable software and equipment to access the digital product. Digital products are provided for the purchaser's personal use unless otherwise stated. You must not reproduce, redistribute, resell, upload, share or commercially distribute digital music resources without permission from Monique’s Music or where such use would infringe copyright.

 

Copyright and Intellectual Property

All original content, music resources, downloadable products, website content, images, graphics and other materials created by Monique’s Music remain the intellectual property of Monique’s Music or their respective copyright owners. Purchasing a digital product does not transfer copyright ownership to the purchaser. You may not reproduce, distribute, sell, upload or commercially exploit copyrighted material without appropriate permission.

 

Pre-Loved Instruments

Pre-loved instruments and equipment are sold according to the condition described in their individual product listing.

Any known cosmetic marks, signs of previous use or other relevant condition issues will be disclosed in the product description.

Where a warranty is provided, the applicable warranty period and conditions will be stated in the individual product listing.

The sale of pre-loved products does not exclude or limit any rights you may have under the Australian Consumer Law.

 

Woodwind Servicing and Repairs

Monique’s Music provides servicing and repair services for woodwind instruments, including flute, clarinet and saxophone. The scope of work and estimated cost will be discussed with the customer before work is undertaken where reasonably possible. Repair and servicing costs may vary depending on the condition of the instrument and the work required. If additional repairs, replacement parts or work are identified during servicing that were not included in the original estimate, Monique’s Music may contact the customer for approval before proceeding. Where a customer declines additional work, the instrument may be returned in its existing condition, and charges may still apply for work already completed, assessment or servicing undertaken. Customers are responsible for collecting or arranging delivery of their instrument once servicing or repairs have been completed. Any warranty or guarantee relating to repair work will be communicated at the time the work is completed. Nothing in these Terms & Conditions excludes, restricts or modifies rights available to consumers under the Australian Consumer Law.

 

Online Music Lessons

Online music lessons are provided via Google Meet unless otherwise arranged. Lesson fees and lesson duration are communicated at the time of booking. The Monique’s Music cancellation policy requires at least 24 hours' notice for lesson cancellations or changes. Where less than 24 hours' notice is provided, the lesson fee will be charged.

 

Examination Services

Where Monique’s Music assists with music examination bookings, examination fees and requirements are subject to the relevant examination organisation's terms, conditions and policies. Once an examination entry has been submitted, any changes, cancellations or refunds may be subject to the policies of the relevant examination organisation.

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Shipping & Delivery

Monique’s Music ships physical products Australia-wide. Shipping costs are calculated at checkout based on your order and delivery address. The total shipping cost is shown before payment. Orders are generally dispatched within 1–3 business days. Processing may take longer during busy periods or public holidays. Delivery times depend on the postal service and destination. Tracking details will be provided where available. Monique’s Music cannot guarantee specific delivery dates once an order has been dispatched.

 

Delivery Issues

If your order is delayed, damaged or missing, please contact Monique’s Music as soon as possible with your order details. For damaged items, photographs of the packaging and product may be requested. Please ensure your delivery address and contact details are correct when placing your order.

 

International Orders

Physical products are currently available for delivery within Australia only. Digital products can be purchased internationally.

Your rights under the Australian Consumer Law are not affected by this policy.

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Returns and Refunds

Returns and refunds are handled in accordance with the Monique’s Music Returns & Refunds Policy. Please refer to the Returns & Refunds Policy for information about change-of-mind returns, faulty or damaged products, incorrect orders and refunds. Nothing in these Terms & Conditions excludes, restricts or modifies rights or remedies available to consumers under the Australian Consumer Law.

 

Website Use

You agree to use the Monique’s Music website lawfully and not to misuse, interfere with or attempt to gain unauthorised access to the website or its systems. Monique’s Music reserves the right to refuse or cancel an order where there is a reasonable basis to believe that the website has been misused or an order has been placed fraudulently.

 

Website Information

Every effort is made to ensure that information on the website is accurate and up to date. However, occasional errors, omissions or changes may occur. Monique’s Music does not guarantee that the website will always be available, uninterrupted or completely free from errors.

 

Limitation of Liability

To the extent permitted by law, Monique’s Music is not responsible for losses resulting from circumstances outside reasonable control, including delays caused by third-party delivery providers, payment providers, internet services or other external services. Nothing in these Terms & Conditions limits rights or remedies that cannot legally be excluded under Australian law.

 

Changes to These Terms & Conditions

These Terms & Conditions may be updated from time to time. The current version will be published on this page with the revised date.

 

Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.

 

Contact

If you have questions about these Terms & Conditions, please contact:

Monique’s Music
Stafford, Brisbane, Queensland, Australia

Email: moniquesmusic.au@gmail.com

Website: www.moniquesmusic.com.au